Support

There are no weight or size restrictions for luggage on board our ships. However, the company accepts no responsibility for loss. For valuables, we recommend that you hand them over to the purser, ...

To request a refund, please submit a request to the accounting department by completing the form available at the following link: https://www.mobylines.com/customer-service/ticket-management/. The ...

For all information about our freight services you can consult our website https://www.moby.it/cargo/ or contact our freight service in Italy +39 02. 57517461 or send an e-mail to info.merci@moby.it  

In the case of cancellation of MOBY and TIRRENIA journeys, cancellation fees will be charged on the basis of the purchased fare: Promotional price The cancellation fee is 100% (only taxes will be r...

You can view a price quote and buy your ticket directly on our website. In our offer calendar https://www.mobylines.com/mds/web/mcalendario.app you can easily find the best fares by comparing the c...

If the ticket was purchased online from MOBY, it is possible to change it directly in your personal area, provided you are a registered member of the MOBYCARD programme. The fare difference can be ...

After the 6th month of pregnancy, it is necessary to present a medical certificate issued no more than 7 days before departure certifying fitness to travel when boarding. The certificate is mandato...

At the time of boarding, a valid document (passport or identity card) is required for all passengers, including minors, in addition to the ticket, and if it is not presented, boarding will be denied.

Check-in must take place as follows: 30 minutes before departure for passengers without a vehicle (at least 1 hour before in the ports of Bastia and Ajaccio); 90 minutes in advance for passengers ...

All our ships sailing to Sardinia are equipped with lifts and escalators to facilitate access from the garages to the upper decks. To facilitate boarding, it is important to arrive at least 60 minu...