Support

There are no weight or size restrictions for luggage on board our ships. However, the company accepts no responsibility for loss. For valuables, we recommend that you hand them over to the purser, ...

To request a refund, please submit a request to the accounting department by completing the form available at the following link: https://www.mobylines.com/customer-service/ticket-management/. The ...

For all information about our freight services you can consult our website https://www.moby.it/cargo/ or contact our freight service in Italy +39 02. 57517461 or send an e-mail to info.merci@moby.it  

The digital ticket or the paper ticket have the same value. When boarding, you can show the barcode on your ticket directly from your tablet or smartphone.

In the case of cancellation of MOBY and TIRRENIA journeys, cancellation fees will be charged on the basis of the purchased fare: Promotional price The cancellation fee is 100% (only taxes will be r...

You can view a price quote and buy your ticket directly on our website. In our offer calendar https://www.mobylines.com/mds/web/mcalendario.app you can easily find the best fares by comparing the c...

If you select PayPal during the booking process, the system will connect directly to the selected payment platform and you will be redirected to their website. For information on paying in 3 rates,...

If the ticket was purchased online from MOBY, it is possible to change it directly in your personal area, provided you are a registered member of the MOBYCARD programme. The fare difference can be ...

It is possible to pay for the online booking by credit card, including rechargeable, Visa, Visa Electron, MasterCard, Maestro, Diners and American Express, as well as PayPal, Amazon Pay, Skrill and...

After the 6th month of pregnancy, it is necessary to present a medical certificate issued no more than 7 days before departure certifying fitness to travel when boarding. The certificate is mandato...